Fuku-Bonsai specializes in old-fashioned personalized mail-order
service. You're invited to phone (808) 982-9880 to give us
your information and order and ask questions. Consider using
this order form to save you phone charges to get the more important
information to us first, especially if you have questions for
, have special requests, or need a special quotation that may need
PLEASE USE THE BOX BELOW TO COMPLETE
YOUR ORDER OR TO SEND INSTRUCTIONS OR A MESSAGE TO
• IF YOU
HAVE A PAYPAL ACCOUNT: In
the box below, type in that you will be sending a PayPal Payment for the
total amount due, then hit "submit" to send all information to
• IF YOU DO
NOT HAVE A PAYPAL ACCOUNT (but am comfortable in making on-line payments):
In the box below, type in
"PLEASE SEND ME A PAYPAL INVOICE FOR THE TOTAL AMOUNT DUE" then hit
"submit" to send all information to Fuku-Bonsai.
• IF YOU PREFER TO
GIVE YOUR CREDIT CARD AUTHORIZATION BY PHONE:
In the box below, type in "I WILL BE
CALLING IN MY CREDIT CARD AUTHORIZATION" then hit "submit" to send all
information to Fuku-Bonsai.
OR, In the box below,
type in "PLEASE CALL ME AT MY PHONE NUMBER ( ____) ___________________
FOR MY CREDIT CARD AUTHORIZATION" then hit "submit to send all
information to Fuku-Bonsai.
Please use the text block below to send us an
email. Tell us about how you learned about us? Have you
ordered from us before? Are the items doing okay?
We want ALL customers to be successful. If you have questions, please
include them below. If all items are doing fine, we'd like to know that
too. When did you first purchase a Fuku-Bonsai product? From
where? As you can see, we are in the midst of revising the Fuku-Bonsai
website. Do you have recommendations on how to improve it.
FEEDBACK REQUESTED ABOUT THIS ORDER FORM:
Although Fuku-Bonsai is
a comparative giant in the field of bonsai, we're a modest company with only
a few in our staff handling all orders. This is good and bad.
It's good if you want prompt personalized service and like the idea of
talking directly to a person instead of an answering machine. If you need
information or have questions or problems regarding our plants, we prefer
and invite you to email. We do not have the capability of a secured website
and therefore manually process all credit card orders through PayPal.
Customers have recommended that we install shopping cards to make ordering
easier and so far we've resisted doing so. Because we do not have the
capability of a secured website, it is not possible to have shopping carts
or automatic credit card processing unless we out-source order-taking and
order-processing to others. WE DO NOT BELIEVE THAT ANY LARGE HI-TECH
EFFICIENT ORDER PROCESSING COMPANY CAN GIVE YOU BETTER OR MORE KNOWLEDGEABLE
PERSONALIZED SERVICE COMPARED TO FUKU-BONSAI'S STAFF! We've had frustrating
experiences when forced to deal with call centers who are experts at giving
a run-around without really answering questions.
Besides the huge sales volume needed to justify the very high installation,
on-going, and maintenance / continually upgrading costs, there are limits to
computerized order processing which are mainly okay for a single item order.
It is possible to create a dedicated website geared just for sales but it
likely would require the use of shopping carts. Shopping carts cannot
easily handle special discounts and requires installation of "buy-it-now" buttons all over.
It is very cumbersome to make
multiple address orders.
It's my opinion that there's a choice between efficiency and service
standards. But in purchasing bonsai, isn't highest quality
products and personalized service more important? Our customers
seem to prefer personalized service and like our FREE SHIPPING WHEN 3 OR MORE ARE
SENT TO THE SAME ADDRESS. I believe this order form is the easiest and
best way to handle the situation. Am I wrong? Is there a better
way? If so, I'd like to hear about it! Send me an email to
explain it to me at firstname.lastname@example.org
and let's discuss it! ~~~David W. Fukumoto, president and
founder, Fuku-Bonsai Inc. Phone (808) 982-9880
ANY COMMENTS OR SUGGESTIONS FOR
IMPROVEMENTS WOULD BE APPRECIATED!